The American University of Paris - SaaS /it-services/service/software-hardware/saas SaaS (Software as a service) cloud-based software distribution model that enables users to access and use software applications over the internet without the need to installing it on their computers or laptops. They are also accessible as downloadable applications for smartphones. We use a variety of tools to support our needs which includes ticketing system, customer support, communication, marketing and surveys as listed here. en DocuSign /it-services/service/docusign <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Docusign%20Vertical_Black.png?itok=mqAXSV5F" width="220" height="178" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>DocuSign is an e-signature provider that offer solutions based on digital signature technology, make it easy to digitally sign documents. They provide an interface for sending and signing documents online with appropriate authorities and digital certificates.</p> <p>The DocuSign service in Â̾ÞÈËÊÓƵ is implemented with an isolated account (organization) structure to ensure data security and privacy.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p><strong>DocuSign Service Management for Administrative Units</strong></p> <p>DocuSign is available on demand for administrative units needing reliable and secure electronic signature capabilities.</p> <p>Here’s an outline of roles and responsibilities to ensure effective setup and ongoing management:</p> <ul> <li> <p><strong>ITS Support</strong></p> <ul> <li>The ITS team will facilitate the initial DocuSign setup, oversee integration with university systems, and provide periodic updates to support efficient operation.</li> </ul> </li> <li> <p><strong>Department Responsibilities</strong></p> <ul> <li>Each administrative unit manages the day-to-day functionality of DocuSign, including custom branding, user configuration, account maintenance, and general administration.</li> </ul> </li> <li> <p><strong>Administrator Setup</strong></p> <ul> <li>Departments must designate two administrators. One administrator will complete the initial account setup, and the primary administrator will add a second administrator to support ongoing account management.</li> </ul> </li> </ul> <p>For more details on implementing DocuSign within your administrative unit, please reach out to ITS.</p> <ul> <li> </li> </ul> <h3><strong>Helpful Resources</strong>:</h3> <ul> <li><strong><a href="https://support.docusign.com/s/document-item?language=en_US&amp;rsc_301&amp;bundleId=pik1583277475390&amp;topicId=vkq1583277322201.html&amp;_LANG=enus">DocuSign eSignature  Administration</a></strong><br />  </li> <li><strong><a href="https://support.docusign.com/s/document-item?language=en_US&amp;bundleId=ulp1643236876813&amp;topicId=gso1578456465211.html&amp;_LANG=enus">How to send an envelope (DocuSign sender)</a></strong><br />  </li> <li><strong><a href="https://support.docusign.com/s/document-item?language=en_US&amp;bundleId=yca1573855023892&amp;topicId=lou1573854977109.html&amp;_LANG=enus">DocuSign End user documentation (Signing process)</a></strong></li> </ul> </div></div></div><div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://helpdesk.aup.edu/marketplace/formcreator/front/formdisplay.php?id=38" target="_blank">DocuSign Organization Account Request</a></div></div></div> Fri, 08 Nov 2024 09:06:00 +0000 Arcadia Amin 9211 at Lockdown Browser /it-services/service/lockdown-browser <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/lockdownbrowser.png?itok=BbQ2RkGd" width="220" height="220" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>The Lockdown Browser tool is available through our IT services and the Academic Research Center, designed to maintain the integrity of online proctored examinations by preventing browsing and external application access during tests. This tool can be installed on both students' personal devices and devices loaned from the library navigation desk. Whether you are using your own laptop or a borrowed one, the Lockdown Browser ensures a secure and focused testing environment by restricting all unauthorized internet and software activities. </p> </div></div></div> Fri, 26 Apr 2024 09:30:25 +0000 Arcadia Amin 8997 at Zoom /it-services/service/zoom <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/Zoom-logo.png?itok=FutC_Udb" width="220" height="220" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p> </p> <p>Zoom is a video conferencing and online meeting platform that enables users to connect and meet remotely. It offers a range of features for virtual meetings and communication. With Zoom, users can participate in video conferencing from various devices, including desktops, laptops, and mobile devices. </p> <p>Please note that Zoom is <strong><em>not</em></strong> Â̾ÞÈËÊÓƵ's main conferencing tool. The main conferencing tool in Â̾ÞÈËÊÓƵ is <strong><a href="/it-services/service/microsoft-teams">Microsoft Teams</a></strong>. Limited Zoom licenses are available for board meetings and the President's office on demand.</p> </div></div></div><div class="field field-name-field-service-information field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>Here are some of the key features of Zoom: </p> <ul> <li><strong>Video Conferencing</strong>: Join meetings from anywhere using desktops, laptops, or mobile devices.</li> <li><strong>Screen Sharing</strong>: Share screens to collaborate on documents, presentations, and other content.</li> <li><strong>Audio Conferencing</strong>: Join meetings using telephone or computer audio.</li> <li><strong>Online Whiteboard</strong>: A tool to help brainstorm, plan and learn with your team members.</li> <li><strong>Recording and Transcription</strong>: Record meetings for later review and access automated transcription services.</li> <li><strong>Virtual Backgrounds</strong>: Customize video backgrounds with images.</li> <li><strong>Chat and File Sharing</strong>: Send messages and share files during meetings.</li> </ul> </div></div></div><div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://zoom.us/" target="_blank">Access Zoom</a></div></div></div> Wed, 13 Mar 2024 12:22:25 +0000 Arcadia Amin 8944 at SurveyMonkey /it-services/service/surveymonkey <div class="field field-name-field-service-image field-type-image field-label-hidden"><div class="field-items"><div class="field-item even"><img src="/sites/default/files/styles/medium/public/field/field_service_image/surveymonkey%20logo.png?itok=2upCZu1E" width="220" height="98" alt="" /></div></div></div><div class="field field-name-field-service-description field-type-text-long field-label-hidden"><div class="field-items"><div class="field-item even"><p>SurveyMonkey is a tool which offers easy-to-use survey creation tools, customizable templates, and powerful analytics features on its online platform.Whether you're conducting research, gathering feedback, or measuring satisfaction for goods and services, SurveyMonkey streamlines the process, making data collection and analysis in a simplified way, enabling its users to gain insight and make data-driven decisions efficiently.</p> </div></div></div><div class="view view-service-kb-articles view-id-service_kb_articles view-display-id-eva view-dom-id-1e8cadfcd7f3a89ed24e629623da1105"> <h2 class="title">Knowledge Base Articles</h2> <div class="view-content"> <table class="views-table cols-2"> <thead> <tr> <th class="views-field views-field-title" scope="col"> Title </th> <th class="views-field views-field-field-kb-article-type" scope="col"> Type </th> </tr> </thead> <tbody> <tr class="odd views-row-first views-row-last"> <td class="views-field views-field-title"> <a href="/it-services/knowledge-base/technical-documentation/surveymonkey-access-code">SurveyMonkey Access via Code</a> </td> <td class="views-field views-field-field-kb-article-type"> Technical Documentation </td> </tr> </tbody> </table> </div> </div> <div class="field field-name-field-service-actions field-type-link-field field-label-hidden"><div class="field-items"><div class="field-item even"><a href="https://www.surveymonkey.com/" target="_blank">Access SurveyMonkey (Staff Only)</a></div><div class="field-item odd"><a href="https://www.youtube.com/playlist?list=PLiTGWc0Er5wfwZeH8ek9-LUvqImcCAy3x" target="_blank">How to Use SurveyMonkey (YouTube Playlist)</a></div></div></div> Thu, 29 Feb 2024 11:12:01 +0000 Arcadia Amin 8916 at